FAQ's
To add links to your site please click the FAQ Creator link in the upper right hand menu. You will need to delete this message or it will be visible on the front end of your site.- What is your Shipping Method?
- How much is shipping?
- What are the International Shipping rates?
- How long does it take to process my order?
- What are my Payment Options?
- What is your Return Policy?
- What are my options for Gift Giving?
- Is your site secure?
- What is your privacy policy?
What is your Shipping Method? TOP
Your order will be shipped via USPS Priority Mail.
Tracking is provided on all orders.
We
strongly recommend that you do not request gifts to be shipped to
hospitals or medical facilities. Delivery delays and additional
shipping charges could become necessary if the gift recipient has
already been discharged.
How much is shipping? TOP
We ship USPS priority mail which is a flat shipping rate of $5.95 per order for standard domestic shipping. Express shipping is a fee of $22 and International orders have a flat fee of $18 or International Express is a flat fee of $37.
Wholesale orders will be charged a flat shipping rate of $13.00.
What are the International Shipping rates? TOP
International orders can select either USPS Global Priority Mail (ships
within 5-8 business days) for a flat rate shipping fee of $11.00; or
you can select USPS Global Express Shipping for a flat rate shipping
fee of $35.00.
How long does it take to process my order? TOP
All orders are processed and shipped within 3-5 business days. Our name
bracelets are custom and made to order. These can take 5-7 days.
During Holidays shipping times may be a bit longer but should arrive in a timely manner.
What are my Payment Options? TOP
We accept safe and secure payments through the following credit cards:
Visa, Mastercard, AMEX, & Discover and eCheck. We also accept
payment through PayPal. PayPal is fast, easy, secure, global and free.
If you do not already have an account with PayPal you can visit their
site at: http://www.paypal.com
What is your Return Policy? TOP
Customer satisfaction is our number one priority. If you are not 100%
satisfied with your bracelet you can return it for a full refund less
shipping and handling.
Items must be returned in their original
and unused condition for refund or exchange within 30 days of the
shipment date. Items must be in original packaging with all accessories
and tags intact. Returns that do not meet this criteria will be sent
back to the customer and no refund will be issued. Shipping charges and
gift wrap charges are non-refundable unless an item was damaged during
shipping.
What are my options for Gift Giving? TOP
Each order comes complete with our Belle Pearl signature packaging as well as complimentary gift card which may be included with your order free of charge.
We
specialize in gift giving and never include any pricing information
with orders. If you need a copy of an invoice one can be provided upon
request.
Is your site secure? TOP
You can shop at www.bellepearl.com online with confidence. We have
partnered with Authorize.Net, a leading payment gateway since 1996, to
offer safe and secure credit card and electronic check transactions for
our customers.
The Authorize.Net Payment Gateway manages the
complex routing of sensitive customer information through the credit
card and electronic check processing networks. The company adheres to
strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For
additional information regarding the privacy of your sensitive
cardholder data, please read the Authorize.Net Privacy Policy
http://www.authorize.net/company/privacy/
If you prefer, we
can process your transaction by phone or email. Call us at
1-877-PEARLS9/1-877-732-7579 or if in Maine call 207-671-1132, or email
your order to info@bellepearl.com
www.bellepearl.com is registered with the Authorize.Net Verified Merchant Seal program.
What is your privacy policy? TOP
All of the personal information bellepearl.com collects is for the sole
use of bellepearl.com, its employees, and staff. No personal
information will be distributed, sold, or passed along to solicitors or
any other merchant or marketor.
The management and staff at
bellepearl.com want you to know, that you can order products online as
a company, or as individuals, with the greatest confidence.
Customer Service
1-877-pearls9 (732-7579)
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